What is the refund policy?No refunds are allowed. However, if a show is canceled, your registration will be moved to any show of your choice within two years.
What are the accepted payment methods?
Cash, credit, email money transfer to KT@sombilon.com, or debit are accepted.
What can I do if I want photos but can't afford to buy them right now?
We provide a payment plan that involves paying a 50% deposit upfront and settling the remaining balance upon photo delivery. This option is only available to committed customers and we will honour the discounted pre-show prices.
Can I buy stage photos after the show?
Yes, you can buy them at the post-show price of $225.
It is recommended that you do not wait for the post-show price as you will get less photos than if you pre brought.
Can I preview the photos before I buy them?
Yes, we will send you a private photo gallery that will be watermarked and locked from downloading. You can buy online at the higher post-show price of $225 anytime.
Can my friends or I bring a camera to the Show?
Photography and videography are strictly prohibited at without press credentials.
Only small personal digital cameras, phones, and iPads are allowed for private, non-commercial use. Photographs taken with these devices cannot be published, sold, reproduced, transferred, distributed, or commercially exploited in any manner.
SLR/DSLR professional equipment or equivalent is not permitted in the venue. Strictly enforced!
How do I get my photos?
All high resolution digital images are delivered via text/email on Dropbox. You do not need the app to access the photos. You receive all your digital images in a private, downloadable gallery.
Can I print my photos myself?
Yes, you can upload your digital files to your local printer.
How long does it take to receive my photos?
Please allow 2-5 weeks for our team to process, edit, organize and upload over 50,000 photos from the Show.
Why do I have stickers on my competitor badge?
The stickers on your badge indicate that you have purchased photo packages. Athletes with stickers will receive more photos than those without. If you plan on buying photo packages at the last minute, make sure to get stickers!
1 RED sticker shows you purchased the Stage + Studio Bundle. Add one extra red sticker for each additional class
1 GREEN sticker shows you purchased the InstaPro Photo Package. Add one extra red sticker for each additional class
Are photos retouched?
General cropping, exposure, and color correction are done on all photos. Professional retouches are $50 each.
I need some photos immediately!
Contact KT@sombilon.com with your full name, competitor number and class, and we will do our best to help